1. GENERAL PROVISIONS
1.1. These General Terms and Conditions apply to the agreement concluded by and between:
Company name: BlockChange Kft.
Registered office: H-1051 Budapest, Szent István tér 3.
Customer service phone: +36 70 478 0722
E-mail address of the trader: firstname.lastname@example.org
Registry authority: Court of Registration of the Budapest-Capital Regional Court
Company registration number: 13-09-165886
Tax ID: 23383911-2-41
EU Tax ID: HU23383911
(hereinafter: the Company)
and the Customer relating to crypto asset exchange.
a) application: Application running on mobile devices allowing access to the Customer’s crypto wallet held at the Company and providing a platform for initiating transactions with crypto assets kept therein.
b) exchange rate: (Unit of) measurement /rate used for the exchange between value holders (for the purposes of these General Terms and Conditions for exchange between different crypto assets and between crypto assets and FIAT money) which reflects the value of one unit of cryptocurrency versus another cryptocurrency or FIAT money.
c) AML (Anti Money Laundering) – The European Union’s fight against money laundering and terrorism financing started in 2005 – Directive (EU) 2015/849. One of the significant groups of regulations pertains to customer due diligence, i.e. customer identification (Know Your Customer – KYC) and identity check. According to 4AMLD (4th Anti Money Laundering Directive) adopted in 2015 the entire customer identification process can be carried out digitally.
d) ATM: An electronic equipment (POS terminal) by use of which, by way of establishing electronic connection, the Customer is able to purchase virtual currency from the service provider against cash or sell virtual currency to the service provider. The ATM enables the service provider and the Customer to carry out virtual currency exchange.
e) blockchain: A structured database of digital transactions at a certain point in time recorded, refreshed and stored at the same time on every data carrier of each of the participants, based on a predefined algorithm, this way ensuring identity retention feature for all users. In the case of Bitcoin and Ethereum, the website blockchain.com enables users to track transactions carried out in Bitcoin and Ethereum virtual currencies. For the purposes of settlement with the Customer under the service contract, the Company considers public information recorded in the database of blockchain.com as having full and complete evidentiary effect.
f) BlockChange system: The point of access and platform for initiating transactions for certain blockchains of crypto assets provided by BlockChange Kft. by which the Customer can monitor the quantity of crypto assets owned or can start a transaction to exchange crypto assets for FIAT money or for other crypto assets or to transfer to crypto wallet.
g) FATF: Financial Action Task Force the inter-governmental body setting international standards that aim to prevent money laundering and terrorism financing.
h) FIAT money: Legal means of payment issued and declared by a government entity or a central bank (for the purposes of this contract HUF or EUR)
i) payment bank account: The financial account identifier of the FIAT money bank account provided by the Customer to BlockChange Kft. to which the Customer requests the FIAT money to be paid for crypto assets exchanged in the System to be transferred.
j) crypto asset: A digital asset using cryptographic (encryption) algorithms to carry out transactions on the blockchain. The first crypto asset was Bitcoin, later ones are called altcoins. Cryptocurrency is a common term as well which is to be used for assets primarily serving as means of payment. Crypto assets operate generally in a decentralized manner, i.e. there is no central governing body exerting a direct influence on the operation, accessibility or exchange rate of these assets.
k) crypto wallet: An intermediary instrument between the user and the blockchain which stores the information in the blockchain pointing towards the crypto asset owned by the user. It does not directly contain a crypto asset. Through the crypto wallet, users can transact with crypto assets within the blockchain.
l) KYC: Customer identification process (KYC: Know Your Customer). The Company gathers data and information required by the anti-money laundering law from the Customer and afterwards monitors the transactions and deals carried out on the Customer’s accounts.
m) Customer: The person entering into a contractual relationship with BlockChange Kft. accepting the provisions of these General Terms and Conditions and other regulations referred to herein.
1.2. Subject matter of the Contract:
These General Terms and Conditions define basic rules applicable to the relation between the Customer and the Company when the Customer registers to the BlockChange system and uses the Services rendered by the Company. Beyond the current Contract, the relationship between the Customer and the Company pertaining to rendering the Services are governed by legal acts and Supplements to the Contract concluded with the Customer referred below.
1.3. The Customer declares that this Contract has been concluded upon the specific initiative and request of the Customer.
1.4. The Company’s crypto asset exchange activity is subject to the laws of Hungary and the acts of the European Union that are directly applicable.
1.5. The Company explicitly declares that it does not pursue any activities subject to the Hungarian Government Decree 297/2001 (XII. 27.) on Money Exchange Services, it does not carry out financial services or ancillary financial services falling within the scope of the Hungarian Act CCXXXVII of 2013 on Credit Institutions and Financial Enterprises and that its crypto wallet service does not qualify as acceptance of deposits.
The Company renders services related to crypto assets, which assets are not included under the term “currency” as defined by Section 2 point 6 of the Hungarian Act XCIII of 2001 and do not fall under the definition of any other financial asset within the meaning of the Hungarian Act CCXXXVII of 2013 and subject to the Central Bank of Hungary as supervisory authority.
The Company wishes to call the attention of Customers to the fact that, based on experiences gained so far, crypto assets are extremely volatile, i.e. their exchange rate (their monetary value) shows continuous, quick and large changes, thus Customers must expect an outstandingly high exchange rate risk during transactions. This feature of the crypto assets is independent from the Trader/Service Provider/Company and the Trader/Service Provider/Company has no influence on these market processes. The Trader/Service Provider/Company does not assume and explicitly rules out any responsibility or liability for the non-deterioration of crypto assets traded.
2. AMENDMENT TO THESE GENERAL TERMS AND CONDITIONS
2.1. The Company may, from time to time, amend, update or change any regulation of these General Terms and Conditions, including but not limited to, amendments due to legislative and regulatory changes, security reasons or due to the change of the Services.
2.2. Unless otherwise specified by these General Terms and Conditions, the Company notifies the Customer on each and every amendment, update or change by publishing the version in force or entering into force of the General Terms and Conditions on its Website, in the application and/or in an e-mail, by deciding on the means of posting at its own discretion. Unless otherwise specified by these General Terms and Conditions, any new version of the General Terms and Conditions enters into force after 14 (fourteen) calendar days of being posted on the Website or in the application (or earlier, if required by law applicable to the Company or the Customer). By clicking the “Accept” button or checkbox next to the amended General Terms and Conditions or with continued access to or use of the Services, the Customer confirms acceptance of the amended General Terms and Conditions.
2.3. Should you have any questions regarding the use of the website, the application or the ATM, please turn to our customer service by sending an e-mail to: email@example.com.
3. REGISTRATION IN THE SYSTEM AND CREATING A BLOCKCHANGE ACCOUNT
3.1. The Customer intending to use the services of the Company needs to register in the BlockChange system.
3.2. The Customer’s BlockChange account is created when the Customer registers to the BlockChange system. The BlockChange account is personal, its use (login) is only permitted for its owner, i.e. the Customer.
3.3. A Customer can have only one account. If the Company suspects that the Customer has opened multiple accounts, the Company is entitled to close the Customer’s accounts and/or terminate the Contract without prior notice.
3.4. The Contract between the Company and the Customer enters into force when the Customer has learned these General Terms and Conditions and the terms of the Rules for Data Processing, registered in the system (provided all necessary and expected declarations and data and identified himself/herself appropriately). The Contract is concluded between the Customer and the Company for an indefinite period.
3.5. Only persons of or above the age of 18 (eighteen) are eligible for registration to the system and use of the services rendered by the Company.
3.6. The Company does not render services:
• in countries subject to financial sanctions of the European Union;
• to citizens of states outside the European Union (except for the United Kingdom, Norway and Switzerland) and to any persons taxable or having permanent address in the United States of America or having any kind of legal personality subject to FATCA as well as to persons having any kind of legal personality in the People’s Republic of China.
• to those trying to use the Company’s services from countries (from IP addresses pertaining to countries) outside the European Union and the European Economic Area (EEA).
• to persons to whom access to the BlockChange services has been suspended or terminated earlier by the Company.
• to persons in respect of whom the internal examination of the Company or of a financial institution used relating to the Company’s services reveals substantial grounds for suspecting a criminal act or the violation of the anti-money laundering regulations.
• to those using a crypto asset or bank account during the use of the Service for which information has become available suggesting earlier involvement in criminal or dubious activities.
3.7. The Customer declares that data provided upon registration to the BlockChange system is correct and he shall provide exclusively correct data upon later changes or supplements as well. The Customer undertakes to report changes to his data provided to the Company without delay but at least within 5 (five) working days to the Company. Losses and consequences resulting from invalid and/or delayed and/or incorrect data reporting are exclusively borne by the Customer.
3.8. Under the Contract, or according to the circumstances and processes defined in the BlockChange system, the Company is obliged to carry out customer identification (check) in order to start or resume rendering Services. The Company requires the following data for registration: first name, last name, e-mail address, phone number, bank account number(s) and recommendation code (optional). To use services of the Company the Customer needs to fill in the identification form and present their passport, identity card or other instrument suitable for personal identification issued by a member state of the European Union or the EEA together with an address card, a public utility bill and a certificate of bank account (to validate the permanent address and bank account number(s)). If the value of transactions carried out on the Customer’s account exceeds EUR 15,000.00, the Company shall request the Customer to present a certificate of the source of their financial assets. Furthermore, the Company, at its own discretion, may request the Customer to present a certificate of the source of their financial assets. The validity of the identification documents must extend at least one month after the date and time of the customer identification process. Documents accepted as certificate of domicile: household public utility bill (gas, electricity, water, fixed telephony, landline bill, bank account, building savings or credit card statement, tax documents issued by the tax and customs authority, e.g. tax assessment, balance statement). Submitted documents shall not be more than three months old on the date of registration and shall contain the Customer’s name and current address.
The Company, at its own discretion, at any point of its business relation with the Customer (i.e. until the termination of the account) may request the Customer to send a photo showing their identity document together with a sheet containing a unique caption and the portray of the Customer or may ask for video identification.
3.9. The Company is entitled to request data and/or documents serving the identification of the Customer at any time. The notification sent to the Customer on the necessity of an identification procedure shall indicate the specific data and/or documents to be submitted.
3.10. The Company is entitled to request from Customer the original and/or a copy of the original documents and/or a notarized copy thereof during customer identification or later on within the duration of the contractual relationship.
3.11. The Company may ask the Customer to provide their personal details, including but not limited to: name, address, phone number, e-mail address, date of birth, information on the source of their financial and crypto assets, on their financial situation and on their occupation, and any other data, documents and/or certificates defined by legal acts brought to combat and prevent money laundering and terrorism financing as well as by other regulations prescribed by the Regulators. The Company is entitled to check the Customer’s data at any time by requesting certain documents from the Customer. These may include documents to verify the personal identity card or the place of residence, such as utility bills or a certificate of the method of payment.
Beyond the above mentioned, the Company may ask for further information to comply with its obligations under anti-money laundering (AML) and customer identification (KYC) provisions. Furthermore, the Company is entitled to request copies of such documents to be certified by a public notary, i.e. the Customer needs to have copies of their documents certified by a public notary at their own cost. If the materials submitted do not pass the internal security check of the Company, for instance the Company suspects that the documents have been altered or it is established by any means that they are misleading, the Company is not obliged to accept such documents as valid and shall inform the Customer on the exact nature of its findings regarding these. The Company, at its own discretion, may decide to terminate the Customer’s account and the contracts concluded with the Customer on the basis of negative or uncertain conclusions drawn from such documents or checks or of its suspicion that the Customer has not yet reached the age of 18.
3.12. Confirmation on the creation of the account is sent to the Customer to the e-mail address provided upon registration.
3.13. The Company may rectify the data provided by the Customer based on information from the Customer if the error only affects 1-2 characters. If the personal data provided by the Customer differ from the data shown in the personal identification documents in more characters, the identification request will be rejected by the Company. If, due to inaccurate data, the Customer has created multiple accounts, they are obliged to inform the Company on this so that all accounts created shall be merged into one.
4. AGE LIMIT AND RESTRICTED AREAS
4.1. The services of BlockChange are only available to persons who have reached the age of 18 (and have at least reached the age of majority as required by the jurisdiction of their place of living).
The Customer declares and warrants that:
– if they are a natural person, they have reached the age of 18,
– they qualify as having reached majority according to the jurisdiction of their place of living,
– they have full legal capacity to conclude binding contracts,
– data provided by them upon registration are accurate and correct.
The Company retains the right to request the Customer to provide a certificate of their age and the right to choose not to activate the Customer’s account until the Customer has submitted an appropriate certificate.
4.2. Services of the Company are available to citizens of the European Union and of the EEA. The Customer is not entitled to use the Services of the Company, the Platform and/or the Website if they are based at or reside in a geographical area from where access to or use of the Services, the Website and/or the Platform is prohibited by applicable legal acts/ regulations. Services of the Company are currently not available to citizens of the following states, and Services of the Company are unavailable from the following areas: United States of America, Kuwait, Qatar, Saudi Arabia, Serbia, Turkey, United Arab Emirates, Bahrain, Bangladesh, Egypt, Ethiopia, Jordan, Lebanon, Libya, the Republic of Mali, Mauritius, Morocco, Oman, Somalia, Sri Lanka, Trinidad and Tobago, Tunisia, Afghanistan, Algeria, Indonesia, Malaysia, Nigeria, Democratic People’s Republic of Korea (North Korea), South Sudan, Sudan, Yemen, Iraq, Iran, occupied Palestinian territory, Pakistan, Syria, Vanuatu, the Russian Federation; and the People’s Republic of China as well as territories deemed by the aforementioned to belong to the People’s Republic of China (“restricted areas”). Partial restrictions may apply to further geographical areas on which the Company sends information regularly. The list of restricted areas may change from time to time due to reasons including, but not limited to, changes in permit requirements and to any other legal or regulatory changes.
4.3. Without derogating from Section 4.2, the Customer cannot use Services from areas where such use is prohibited by law or regulation. The Customer declares that their use of the Services is not prohibited by any law or regulation applicable to them.
4.4. The Customer understands, acknowledges and accepts that the Company is unable to grant any legal advice or guarantee to Customer pertaining to the use of the Services and the Company makes no representations concerning the legality of the use of the Services from the point of view of the jurisdiction which the Customer is subject to.
5. THE COMPANY’S SERVICE FEES AND METHOD OF FEE CALCULATION
5.1. The Customer may use the services of the Company for the purchase, sale and crypto wallet storage of crypto assets through BlockChange’s website, application or ATM.
5.2. The exchange rate of crypto assets shall be established by the Company in line with provisions of Section 6.
5.3. The Customer acknowledges that data, information and certificates provided during the use of the Services of the Company will be stored, processed and used by the Company during the entire time span of the legal relation with the Customer. The basis for data processing is to ensure fulfilment of legal obligations. Retention time of data: ten (10) years from the termination of the legal relation.
5.4. The minimal transaction value of crypto assets on the BlockChange system is HUF 20,000. Changes to the minimal transaction value are not subject to Section 2.2, they enter into force upon their posting on the Website or in the application and the continued use of the Services by the Customer is regarded as acceptance of such changes by the Customer.
5.5. Upon crypto asset purchase or sale, the Company charges the Customer 4% of the gross value of the transaction, however, the Company may, at its own discretion, choose to apply a lower rate. Changes to the fees are not subject to Section 2.2, they enter into force upon their posting on the Website or in the application and the continued use of the Services by the Customer is regarded as acceptance of such changes by the Customer.
5.6. Crypto asset purchase by the Customer: after opening the account, the Customer may purchase crypto assets from the Company for Hungarian Forint (HUF) or for euro (EUR). Having received the Customer’s FIAT currency, the Company, according to the provisions of the General Terms and Conditions, transfers the chosen and purchased crypto asset to the virtual wallet provided by the Customer.
Important notice: Prior to the order placement the Customer confirms that the indicated wallet is personally owned by the Customer and that the Customer has properly checked all payment details. By clicking the checkbox, the Customer confirms acceptance of BlockChange’s General Terms and Conditions, the AML regulation and the Privacy Statement as well as acknowledges that BlockChange does not assume any liability for losses caused by the provision of inaccurate crypto wallet details.
5.7. Exchange of crypto assets (converting them for other crypto assets) by the Customer: after opening the account, the Customer may exchange crypto assets in their crypto wallet for other crypto assets available in the Company’s portfolio. Crypto assets are exchanged based on their exchange rates relative to one another, and, based on this background calculation, the Company will display on its platforms (website, application, ATM) only the value corresponding to the quantity of the specific crypto assets to be exchanged, after the transaction costs and fees have been deducted. Upon acceptance of the terms relating to crypto asset exchange published on the Company’s platforms, depending of Customer’s choice the exchanged crypto asset is transferred to the crypto wallet linked to the Customer’s BlockChange account or to an external crypto wallet provided during the exchange after the transaction had been generated on the blockchain which can take several hours. The Company does not assume any liability for losses caused by incorrectly indicated external crypto wallet details, this is the sole responsibility of the Customer.
5.8. The Company retains the right to process the Customer’s order (crypto asset purchase or sale) as per Customer’s order details but based on FIAT or crypto amount actually received at the current exchange rate, provided that the difference between the order value and the actually received FIAT or crypto amount does not exceed 1.5%. If the difference between the order value and the actually received FIAT or crypto amount significantly exceeds this rate, the Company does not process the order but contacts the Customer to specify the order or to provide the proper FIAT amount.
5.9. The Customer acknowledges and accepts that the Company, at its own, sole discretion, decides on: (i) whether it renders the Services to the Customer and/or (ii) withdraws any of the Customer’s orders and/or transactions. For instance: in case of insufficient liquidity of a certain crypto asset, BlockChange may suspend, reject or withdraw the Customer’s order for the purchase of such crypto asset.
5.10. Customer acknowledges that in certain cases limitations may apply to the sale of crypto assets to the Customer in line with the Company’s guidelines, including quantity and the Company’s KYC process. The Company retains the right to amend these limitations at its own discretion. Such limits may pertain to daily and/or monthly order amounts and volume.
5.11. The Company retains the right to refuse to process the purchase or exchange of any crypto asset at its own discretion; to cancel or reverse a transaction posted (but not yet recorded in the blockchain) (including, but not limited to, the case when the Customer has insufficient FIAT money at their disposal, as applicable, and/or when the FIAT money transfer by the Customer has not been fulfilled), even after the Customer’s FIAT or crypto asset account has already been debited (however, it has not been recorded on the blockchain regarding the crypto asset).
5.12. BlockChange expressly excludes any liability for damages or losses pertaining to transactions which the Customer started or intended to start in the BlockChange system arising from errors occurred in its IT system or from service interruption. The Customer is obliged to notify the Company of every error relating to the Services or the accessibility thereof via the Company’s contact channels, primarily via e-mail. The Company entirely excludes any liability for any damages or loss of profit caused by the failure or delay in reporting to the Company any error relating to the Service (transaction).
6. PRICING OF CRYPTO ASSETS
6.1. The sale prices of crypto assets are defined in Hungarian Forints (HUF) or euros (EUR).
6.2. The Customer acknowledges and accepts that any price or exchange rate of the crypto asset displayed on the Website, the application and the ATM only applies to a specific moment in time due to the highly volatile nature of crypto asset prices and to the duration required for carrying out the exchange transaction. The length of time it takes to process a transaction and its exact exchange rate depends on the payment method and on the third party payment processor engaged by the Customer, or the Company, as applicable. The Final Price of the Customer’s transaction will be the transaction exchange rate that is displayed on the Website, in the application or on the ATM at the time of execution and in the transaction summary, after the deduction of the Transaction Fees.
6.3. The Customer acknowledges and accepts that the Final Price may be higher or lower than any other exchange rate earlier available on the Website as per eventual price fluctuations and that the Final Price may alter for the benefit of the Customer or the Company and that Parties have no influence on such changes.
7. ACCOUNT AND CRYPTO WALLET OPENING
7.1. The Account and the crypto wallet in the BlockChange system is opened for the Customer for an indefinite period.
7.2. Within BlockChange system, the Customer is able to open a crypto wallet for the below crypto assets: Bitcoin (BTC), Ether (ETH), Litecoin (LTC), USD Coin (USDC), Tether USD (USDT) and DOGECoin (DOGE).
At its own discretion, the Company may decide to extend or narrow the range of available crypto wallets and any changes to the crypto wallets are not subject to Section 2.2, they enter into force upon their posting on the Website or in the application, and the continued use of the Services by the Customer is regarded as acceptance of such changes by the Customer. The Company may only reduce the number of available crypto wallets if this does not affect the wallets with a positive balance, otherwise the Company is obliged to inform owners of crypto wallets showing a positive balance on the planned termination of a given type of wallet 15 days in advance.
In their BlockChange account, the Customer may record 5 payment addresses maximally per crypto asset to which they can assign unique labels.
8. USE OF THE BLOCKCHANGE SYSTEM
8.1. The Customer is able to manage their account on the Website or in the application after logging in to the Account with their login name and password. The Customer must create a strong password which one should not use for any other website or online service. The Company is not aware of and must not learn the Customer’s password and is unable to give information on the password either.
8.2. If the Customer gives inaccurate data on the Recipient of the crypto asset and/or FIAT money, it must be regarded as if the Company has fulfilled its obligations properly and, therefore, the Company does not refund the Customer with the transferred amount/crypto asset. The Customer may only cancel the order started through the Services if the cancellation takes place prior to the transaction being carried out by the Company. Following the execution of the order, the Customer may not modify, withdraw or cancel the order given to the Company for the execution of such transactions.
8.3. If FIAT money and/or a crypto asset is credited to the Customer’s account erroneously, the Company has the right, to which the Customer gives its irrevocable consent, to debit the currency on the Customer’s BlockChange account without the Customer’s prior approval.
If the assets stored in the Customer’s BlockChange crypto wallet are insufficient to perform the transaction started (and does not cover the relating commissions and transaction fees), the Company may claim the necessary/lacking FIAT money and/or crypto asset from the Customer. The Customer unconditionally undertakes to repay to the Company the erroneously transferred FIAT money and/or crypto asset not later than 3 (three) days after the erroneous payment comes to its attention. If the Customer takes notice of unrelated crypto assets and/or FIAT money being transferred to its account, the Customer must inform the Company upon such event without delay. The Customer is not entitled to manage the FIAT money and/or crypto asset erroneously credited to their account.
8.4. The Customer declares that:
• the crypto asset and/or FIAT money transferred to BlockChange does not come from illegal activities;
• they shall not use the services rendered by the Company for any illegal purposes or activities, including the Customer’s undertaking not to carry out any activity or operation to legalize crypto asset and/or FIAT money coming from criminal or illegal activities;
• the use of the Services, the Website, the application and the ATM is based upon the choice of the Customer, at their own discretion and risk;
• the use of high-risk instruments, such as Bitcoin or other crypto assets, entails significant risks and in the case of the use of the BlockChange Website, the application or the ATM, the Company or employees of the Company do not assume any liability for eventual losses resulting from the Services of BlockChange;
• they are liable for the security of their private key, user name and password on their own computer or internet access point; It is their sole responsibility if the user name-password combination becomes compromised on Customer’s computer due to malware infection of the computer which the Customer uses for accessing their account;
• they are to report every possible attempted attack or security event relating to their computer, their BlockChange account and crypto wallet to the Company without delay;
• the address of the personal crypto wallet (external, or opened in the BlockChange system) to which the Company shall transfer crypto assets is solely owned and controlled by the Customer.
8.5. The Customer acknowledges that their confirmations, orders, requests, notifications and other activities carried out on third party websites or other places after a login to and an identification on their Company account are considered orders/activities started by the Customer.
8.6. Handling of the BlockChange account:
• To execute a transaction through the Website, in the application or via the ATM, the Customer must fill in an order in the BlockChange system and submit the order for execution by electronically confirming their consent to the performance of their order in the System.
• The submission of the order in the System by the Customer is the Customer’s consent to carry out the transaction, which the Customer may cancel until it is processed.
8.7. If the Customer intends to carry out a transaction of more than EUR 10,000 on the BlockChange website or in the application, the Customer needs to follow the steps on which the Company informs the Customer in line with AML regulations. Until the Customer has fulfilled the above steps, or any other obligations for the submission of data and/or documents that may have been requested by BlockChange, the Company shall be entitled to suspend the execution of the transaction. If the Customer fails to fulfil the obligation to submit data and/or documents by the set deadline, the Company rejects the performance of the transaction and refunds the crypto asset and/or FIAT money originally transferred by the Customer.
9.1. For the transaction to be performed, the Customer shall first transfer the price of the transaction to their BlockChange account or crypto wallet in FIAT money and/or crypto asset from one of the identified external FIAT money bank accounts/crypto wallets, or the Customer shall provide the appropriate amount in crypto assets in their crypto wallet opened in the BlockChange system. The Customer has sole responsibility for the use of any external sources.
9.2. The timing of the transaction described in Section 9.1 is the responsibility of the Customer and the Company does not guarantee any time limit for the price of the initiated transaction to be uploaded to the Customer’s BlockChange account.
9.3. The Company has the right to record and store orders submitted as agreed with the Company as well as to record and store information on every transaction carried out by the Customer or carried out upon the Customer’s orders. Records described herein may be handed over by the Company to the Customer and/or to third parties who, by applicable law, are entitled to receive such data or to verify submitted orders and/or executed transactions.
9.4. The Company has the right to refuse to perform the transaction initiated by the Customer if it suspects the transaction was not submitted by the Customer or whether the submitted documents are authentic. If the Company has reasonable doubts as to whether the order has actually been placed by the Customer, as to the authenticity of documents submitted to BlockChange or as to the legality or accurate contents of the order, the Company has the right to claim further confirmation of the order from the Customer, to request a verification of the source of the FIAT money and/or crypto asset transferred to BlockChange or any other documentation indicated by the company presented in a way acceptable to the Company, at the Customer’s cost. In instances described in this point, the Company acts to protect the legal interests of the Customer, the Company and/or other parties thus the Company does not assume any liability for losses caused by a refusal to execute an order.
9.5. If the Customer fails to submit the documents described in Section 9.4, the Company is entitled to refuse to execute the order of the Customer.
9.6. The Company has the right to suspend and/or cancel the execution of the order placed by the Customer if required by applicable law or other reasons beyond the Company’s control.
9.7. If the Company refuses to execute the order submitted by the Customer, it shall inform the Customer of this fact without delay, except in cases where sending such information is technically not feasible or prohibited by law.
9.8. The Company does not accept and does not execute the Customer’s order to carry out operations on the Customer’s account if the assets on the Account are suspended, if the Customer’s wealth management right is otherwise limited by law or if the operations pursued by the Company are suspended in cases defined by applicable law.
9.9. If the FIAT money and/or crypto assets transferred for the execution of the order are refunded to the Customer’s account for reasons beyond the Company’s control (e.g. due to inaccurate data of the payment order or Beneficiary’s suspended account), the Company shall not reimburse the Customer for fees paid for the execution of the order and the refund-related charges and expenses incurred by the Company shall be borne by the Customer.
9.10. Customers’ transactions are continuously monitored by the Company. The Customer is obliged to provide the Company with every necessary information pertaining to the performed payment operation, including, but not limited to, explanations, certificates as well as other documentation and data regarding the payment within 3 (three) days of receipt of a request for the same. If the Customer fails to provide the requested information or if the information provided is incomplete or incorrect, the Company is entitled to suspend its Services rendered to the Customer in part or in whole and/or terminate the Contract.
9.11. The Company may examine the Customer’s transaction to minimize risks and/or to prevent money laundering and to establish if the transaction is linked to any of the Prohibited activities (Section 8). If detecting a risk, the Company retains the right to refuse the execution of the transaction.
9.12. The Customer’s crypto wallet linked to the BlockChange account can only be financed from digital assets, the Company does not accept FIAT money transfers to it. If a transfer is completed to the Company’s payment account without a transaction for the purchase of a crypto asset linked to the BlockChange account first having been started, the Company refunds the transferred financial assets to the sending bank account after deducting the expenses it incurred. Without a contract for a BlockChange interest-bearing crypto wallet service, the Company does not pay any interests on assets managed by the Company.
9.13. FIAT money and/or crypto asset transactions through the BlockChange service are final and irrevocable. Unless otherwise provided for by this Contract, the Company does not accept refunds or cancellations after execution and does not make refunds to the Customer.
10. ORDER CANCELLATION, REFUND PROCEDURE
10.1. The payment operation is only considered approved after the Customer has given their consent. The Customer’s consent shall be regarded as given after the Customer has successfully initiated a FIAT money and/or cryptocurrency transfer to the Company through the Website, the application or the ATM. The Customer has no right to challenge the payment operation carried out by the Company if they have submitted the payment order as described herein and the payment order has been confirmed.
10.2. The Customer consents to the transfer of their personal data stored by the Company to third parties directly involved in the execution of the payment operation during execution of the payment operation. Such third parties may be international debit card providers and other Banks/Undertakings involved in the execution of the payment service, in line with provisions of the Rules for Data Processing.
10.3. If the Customer changes their mind and wishes to send back the crypto asset purchased from BlockChange, the Company, at its own discretion, may purchase it back from the customer at the current market rate, deducting the service fees payable for the transaction. To this end, the Customer shall contact BlockChange at the following e-mail address: firstname.lastname@example.org.
10.4. In rare cases, exclusively pertaining to electronic transfers to BlockChange including, but not limited to: (1) the Customer’s failure to provide relevant KYC documents required by the Company; (2) if the Customer’s order is cancelled, the Company retains the right to cancel the transaction. If the Company cancels the transaction and it has already received the FIAT money and/or crypto asset relating to the transaction, the Company refunds these to the Customer in line with applicable laws and regulations.
10.5. Such a refund has to be made to the same source where the original funds came from, after deducting the charges or expenses incurred by the Company pertaining to such a transfer, including, but not limited to, electronic transfer fees, currency exchange charges and/or payment processing charges. The Company, at its own discretion, may transfer the Customer’s financial assets back to another source which the Customer is the beneficiary of, provided the Customer hands over to the Company the necessary documents and information evidencing that the account to which the refund of the financial assets has been requested is under the control of the Customer.
10.6. To ensure compliance with anti-money laundering and terrorism financing regulations and other regulations as well as to prevent prohibited behaviour, the Company can check any payment and any information pertaining to the abovementioned refund. In such instances the Company, at its own discretion, may request the Customer to hand over certain documents and information, including, but not limited to, identity documents, copies of credit card or bank account details and/or other evidence needed for the refund. If the Customer fails to submit proper documents or information or in case of doubts regarding the authenticity of the submitted documents or information, the Company is entitled to stop the refund process until the Customer has taken appropriate measures as requested by the Company.
10.7. Notwithstanding the above, the Company retains the right to cancel the transaction without refund or to reject the refund request if it suspects that the Customer takes part in fraudulent or illegal activities or is in any way involved in such activities.
10.8. Refunds are processed without any undue delay, but in every case at least within 7 (seven) working days of the withdrawal of the order in compliance with the requirements above, provided the Customer does not fail to provide the Company with any information and/or documentation necessary for processing the refund.
11. PROHIBITED ACTIVITIES
11.1. When using the Company’s services, the Customer is not entitled to:
• violate the provisions of the Contract or any Supplement thereto or any applicable laws and other legal acts, including, but not limited to, legal acts to combat money laundering and terrorist financing;
• provide false, misleading or incorrect information to the Company;
• refuse to provide information reasonably requested by the Company;
• hand over and/or take over illegally obtained FIAT money and/or crypto assets;
• refuse to cooperate with the Company in investigating violations and identifying the Customer;
• use the Company’s Services in a manner that causes loss, liability obligation, or other adverse legal consequences to the Company or other third parties;
• interfere with the provision of the Company’s Services to the Customer or a third party in any way, or with the proper operation of the System;
• provide services which are prohibited by law or which are contrary to public order or morality;
• disclose the passwords and other personalized security features of the payment instruments to third parties or to allow other parties to use the Services under the Customer’s name;
• violate any laws, legislations, contracts or regulations (including to combat money laundering).
11.2. The Customer shall compensate any direct damages, consideration for fines and other sanctions, which has been imposed upon the Company due to non-compliance with the provisions of these General Terms and Conditions or an infringement resulting from the Customer’s fault, including, but not limited to, Section 8.1. of this Contract.
11.3. Pursuant to this Contract, it is prohibited to attempt to access the Services from a country from which the Company does not provide them in accordance with Section 3.6. of these General Terms and Conditions.
12. NOTIFICATION TO THE PARTIES, COMMUNICATION WITH CUSTOMERS
12.1. With the consent of the Customer granted during registration, the Customer accepts that the Company provides information about the changes related to these General Terms and Conditions and the Service by publishing them on the Website or in the application or sending them to the e-mail address provided by the Customer during the registration to the System.
12.2. The Company is entitled to adjust its commissions and fees to changes in the fees charged by third parties to the Company. The Company shall make all economically reasonable efforts to notify the Customer of such fee changes at least thirty (30) calendar days prior to the effective date of the fee changes, unless the third party notified the Company of the change within a shorter period of time or is required to pay these fees within a shorter period of time.
12.3. The Customer undertakes to check their e-mail account and the other means of receiving notifications indicated in their Account at least every business day in order to receive the notifications of changes to the Contract in a timely manner.
12.4. The Customer shall update the contact information (telephone number, e-mail address and postal address) in the Account within 1 working day if they change. If the Customer fails to update the contact information in the Account, any and all consequences arising from the Company’s failure to notify the Customer shall be borne by the Customer.
12.5. The Customer shall immediately notify the Company if their identity document is stolen or their data is compromised in any way. If the Customer’s data is compromised in any way, they shall take all measures to ensure the security of their Account without delay, in the event of a failure to do so, any resulting damages and inconveniences shall be borne by the Customer and the Company shall have no responsibility or liability whatsoever in this respect.
12.6. The Parties shall immediately inform each other of all circumstances relevant to the performance of the Contract. The Customer shall submit the documents supporting such circumstances (e.g. change of name, family name, signature, address, telephone number, other contact details, identity document, etc.), regardless of whether this has been reported to the authorities and records, within ten (10) working days from the date of the change.
12.7. If the Customer provides the Company with documents that do not comply with the laws and/or the requirements specified by the Company, or the Company has reasonable doubts about the authenticity or correctness of the submitted documents, the Company shall have the right to refuse to execute the payment orders submitted by the Customer, or may suspend the provision of other Services and/or require the submission of additional documents from the Customer.
12.8. The Customer shall have the right to view the amendments and supplements to the Contract in force on the Company’s website at any time.
12.9. The Company uses only one domain (www.blockchange.hu). We highly recommend to all Customers to verify that the domain of the website they access is https://blockchange.hu/ and that the e-mail address from which the Customers received the e-mail on behalf of BlockChange is in “@blockchange.hu” format. This is the official method of written communication between the Company and the Customers, and the Company will not use any other e-mail address to communicate with the Customers. The Company shall not be responsible for the transmission of personal data if it is made in a communication to the Customer on behalf of the Company using a non-original e-mail address (i.e. not email@example.com). We highly encourage the Customers to report to the Company any and all cases where they are not contacted from the above e-mail address on behalf of BlockChange. The Company will never request login or personal identification information from the Customers via e-mail or any other channel, except for registration or for modifications of the Account after logging into the System.
13. SUSPENSION OF THE SERVICE, TERMINATION OF THE CONTRACT
13.1. The Company shall be entitled to apply one or more of the following measures unilaterally and without prior notice:
• suspension of the execution of transfers;
• suspension of all or part of the services provided to the Customer;
• restricting the Customer’s access to the Account and/or the crypto wallet;
• withholding the Customer’s money causing dispute;
• total or partial suspension of payment operations related to FIAT money and/or crypto assets;
• refusal to provide services;
13.2. In the cases specified in Section 13.1., primarily the FIAT money and/or crypto assets of third parties will be seized (stored in a separate account/wallet) by the Company, and if the Customer fails to perform the requested operations (further identification of the Customer, submission of the requested documents) within the specified deadline, or if the Customer does not provide a reasoned explanation for the indicated case, the seized FIAT money and/or crypto asset shall be returned to the primary consignor.
13.3. In the event that the Company has a reasonable suspicion that the Customer is involved in money laundering, terrorist financing or other criminal offenses, the Company shall be entitled to suspend the provision of the Service without waiting for the Customer’s explanation or notifying the Customer until the well-founded suspicion is fully dispelled or substantiated.
13.4. The FIAT money and/or crypto asset may be blocked at the Customer’s initiative, if the Customer contacts the Company with their request, and informs the Company that the Customer’s payment instrument has been stolen or otherwise compromised, or the FIAT money and/or crypto asset on the Account is or may be used in any other unlawful manner.
13.5. The Customer shall be entitled to terminate the Contract unilaterally, without referring to the Court, but the Customer shall notify the Company in writing thirty (30) calendar days in advance.
13.6. The Contract and its Supplements may be terminated with immediate effect by the Company if no action has been taken in the Customer’s Account and/or crypto wallet for more than one year and the crypto wallet is empty (no unprocessed or pending transaction is recorded in it).
13.7. Termination by the Company or the Customer shall not relieve the Customer of the proper performance of their obligations to the Company until the termination.
14. CONFIDENTIALITY AND DATA PROTECTION
14.1. The Parties undertake to treat in confidence any and all information relating to each other’s technical and commercial operations which comes to their knowledge in the course of the performance of this Contract. The Customer undertakes not to provide technical and commercial information about the Company to any third party without the Company’s written consent, and not to disclose it in any form.
14.2. If the password of the Customer’s Account and the crypto wallet or other passwords are compromised, the Customer undertakes to change the Passwords immediately or, if this is not possible, notifies the Company immediately (no later than within one calendar day) through the channels and in the way as indicated in Section 10. The Company shall not be responsible for the consequences of failure to report.
14.3. Upon receipt of the Customer’s notice as indicated in Section 12.2., the Company shall immediately suspend access to the Customer’s Account and the provision of the Services by the Company until a new password is provided/created to the Customer.
14.4. The Company draws the Customer’s attention to the fact that the e-mail address and other means associated with their Account serve as a means of communicating with the Customer and/or Customer identification. Thus, the Customer shall protect these devices and the logins to them. The Customer shall be fully responsible for the security of their e-mail passwords and all other devices and login passwords they use. Passwords are confidential information, the disclosure of which and any action taken by the Customer after entering the Password used for the given Account or other payment instrument shall be the responsibility of the Customer.
14.5. The Parties expressly agree that messages transmitted by letter and e-mail shall be considered as evidence in the settlement of disputes between the Company and the Customer.
15. RESPOBSIBILITY OF THE PARTIES
15.1. Each Party shall be liable for any fines, loss of property or loss incurred by the other Party because of a breach of a contractual provision committed by the guilty Party. The guilty Party undertakes to compensate the Party concerned for the direct damage caused by such liability. In all cases, the Company’s liability under these General Terms and Conditions shall be limited by the following provisions:
15.2. The Company shall be liable only for direct damages resulting from a direct and material breach of the Contract by the Company and only for damages that the Company could reasonably have foreseen during the breach of the Contract.
15.3. In no event shall the Company be liable for any profit and income not received by the Customer, loss of Customer’s reputation, loss or failure of the Customer’s business activity, or indirect damages.
15.4. The Company does not guarantee the smooth operation of the System, as the operation of the System may be affected (disrupted) by a number of factors outside the Company (e.g. the operation of blockchain, the activities of miners, etc.). The Company will make every effort to ensure that the System operates as smoothly as possible. However, the Company shall not be liable for the consequences of any malfunction of the System.
15.5. The Company shall not be liable for any of the following losses or damages arising out of or in connection with these General Terms and Conditions or otherwise:
• For the transfer of FIAT money and/or crypto asset and other payment operations, if the Customer has not protected their password and identification device and they have come to the knowledge of other persons, and for illegal acts and operations, using forged and/or illegal documents or illegally obtained data by third parties;
• Errors made by banks, payment systems and other third parties;
• Consequences arising after the Company lawfully terminates the Contract, terminates the Customer’s Account or restricts access to it, even after a reasonable restriction/termination of the provision of any of the Services;
• Loss of profit or loss of expected income or profit, including loss of expected trading profit and/or any actual or presumed trading loss.
• Loss of or damage to good repute; loss of business or opportunity, customers or contracts; loss of overheads, leadership or other personnel time, or any other loss of income or actual or expected savings.
• Loss of use of hardware, software or data and/or any damage to data; including, but not limited to, losses or damages resulting from or related to inaccuracies, errors, or omissions in crypto asset exchange rate data; any error or delay in the transmission of such data; and/or the interruption of any such data.
• Any loss or damage not directly resulting from a breach of these General Terms and Conditions by the Company; and/or any loss or damage in excess of the loss or damage caused by the Company as a direct result of a breach of these General Terms and Conditions (whether or not the Customer can prove such loss or damage).
• Any loss resulting from a circumstance beyond the Company’s control, such as war or threat of war, political transition, or the actions of third parties.
The Customer shall be very careful when entering the crypto wallet address. In the event that a clerical error occurs and the crypto asset is placed in a crypto wallet other than the Customer’s crypto wallet, the transaction is irrevocable. It is recommended to use a crypto wallet that is only accessible to the Customer. The Company shall not be liable for any damages resulting from a clerical error and/or the use of the crypto wallet available to third parties.
15.6. The Customer shall be fully liable for the correctness of the data and orders provided to the Company and for filling out the documents in the System.
15.7. The Customer shall bear all losses incurred due to unauthorized transactions and which losses have occurred due to:
• Use of a lost or stolen payment instrument;
• Illegal acquisition of a payment instrument if the Customer does not have personalized security features (including means of identification).
15.8. The Parties shall be released from their liability for non-performance of the Contract if they prove that the non-performance of the Contract was due to a Force Majeure circumstance proved in accordance with the procedure specified by law. The Customer shall notify the Company in writing of the Force Majeure circumstance that prevents the performance of the Contract within ten (10) calendar days from the date of the occurrence of such circumstances. The Company shall notify the Customer of the Force Majeure circumstances by e-mail or via the application or on the System’s website.
15.9. The Customer shall immediately notify the Company if:
• An unauthorized transaction has occurred on the Customer Account;
• An unauthorized access has occurred to the Customer’s Account and/or crypto wallet.
The Company highly recommends that the Customer regularly check their Account and/or crypto wallet.
16.1. The Company shall not be liable for any damages or losses incurred by the Customer as a result of the Services. By accepting the General Terms and Conditions, the Customer declares that they have fully read and understood and are aware of the possible risks related to the Services and that Customer electronically signs the Contract to be concluded with the Company under these General Terms and Conditions.
16.2. The Customer acknowledges that they understand and accept that the risks associated with the Services are acceptable to the Customer, taking into account their objectives and financial opportunities.
16.3. The Customer acknowledges that the purchase or sale of a crypto asset involves significant risk. The prices can change significantly on a given day. Due to such fluctuations, the crypto asset may appreciate or depreciate at any time. The value of a crypto asset can be subject to large fluctuations and can even become completely worthless. Crypto asset trading has special risks that do not typically appear in foreign exchange or commodity markets. Unlike most currencies issued by governments or other legal entities, or commodities such as gold or silver, crypto assets are unique instruments that are supported by technology and trust. There is no central bank that can take corrective action to protect the value of a crypto asset in the event of any crisis, act of God/natural disaster.
16.4. The Customer acknowledges and agrees that the Company does not act as a financial advisor, does not provide investment advisory services and the communication between the Customer and the Company does not constitute investment advice. The Company only provides crypto exchange services and does not provide agency services to the Customers. Without prejudice to the Company’s above obligations, when the Customer requests the Company to enter into a transaction, the Customer declares that they have sole responsibility for their own independent examination and assessment of the risks of the transaction. The Customer declares that they have sufficient knowledge and market experience to self-assess the benefits and risks of any transaction and have received appropriate professional support from a third party (not from the Company) in this regard. The Company does not warrant the adequacy of the Services and does not assume any fiduciary relationship with the Customer.
16.5. The Customer confirms that they understand that their user account may be temporarily suspended for various reasons and it may not be available or the crypto wallet may not be working. The Customer undertakes to waive any right, claim or cause of action relating to damages arising out of such an act.
16.6. The Company shall not be liable for the price fluctuations of the crypto asset. In the event of a market disruption, the Company may, in its sole discretion and in addition to any other rights and sanctions, suspend the Services. The Company shall not be liable to the Customer for damages resulting from such actions. Following any such event, when the Services are restarted, the Customer acknowledges that the current market rates may differ significantly from those available prior to the event.
17. DISPUTE RESOLUTION
17.1. The purpose of the Company is to settle disputes with the Customers amicably, without delay and according to terms acceptable to the Parties. Thus, in the event of any dispute, the Customers are encouraged to contact the Company directly at first. The Parties shall endeavour to settle the disputes by negotiation.
17.2. The Customers may submit a request or complaint related to the Services provided by the Company by e-mail notification.
17.3. The complaint shall indicate the circumstances and documents on the basis of which the complaint was filed. If the Customer bases their complaint on documents that are not available to the Company, the Customer shall submit these documents or copies thereof when filing the complaint.
17.4. Conditions for examining the complaints filed by the Customers:
• The Company shall examine the Customer’s claim or complaint and notify the Customer of the decision within thirty (30) days at the latest, unless legal acts related to the provision of the Service or other mandatory legal acts of the Company (e.g. the rules of international payment card organizations) prescribe different time limits.
• If the Company is unable to respond to the Customer’s complaint within the deadline specified in Section 14.4.1., the Company shall inform the Customer of the reasons and indicate when the Customer will receive a response;
17.5. If the Customer is not satisfied with the Company’s decision, the Customer shall be entitled to use all other legal remedies to protect their rights.
17.6. The Parties shall settle disputes related to the Contract primarily through negotiations. The Parties shall, for the final settlement of any dispute and claim arising out of or in connection with this Contract or the breach thereof, any dispute arising out of or in connection with this transaction, or the termination, validity or interpretation thereof, submit themselves, after a special informational notice, to the exclusive decision of the ad hoc Arbitration Court established and acting in accordance with the Model Rules recommended by the Presidium of the Budapest Bar Association. The Parties agree that the members of the Arbitration Court shall be elected from among the lawyers registered in the list of lawyers maintained by the Budapest Bar Association.
The Parties have read and accepted the Model Rules which serve as the basis for ad hoc arbitration and are published on the website of the Budapest Bar Association (www.bpugyvedikamara.hu). The arbitration proceedings shall take place in Budapest, in Hungarian. The number of arbitrators acting shall be three.
18. FINAL PROVISIONS
18.1. The titles of the sections and articles of this Contract are for the convenience of the Parties only and may not be used to interpret the provisions of this Contract.
18.2. The Company shall not be liable for the fulfilment of the Customer’s tax obligations or for the calculation and transfer of taxes imposed on the Customer.
18.3. If any provision of this Contract is held invalid, the remaining provisions of this Contract shall remain in full force and effect.
18.4. Links to the websites in the Contract and in the Supplements governing the provision of separate services are integral parts to this Contract and apply to the Customer from the time they start using the given service.
19. APPLICATION OF THE GENERAL TERMS AND CONDITIONS
The Customer and BlockChange acknowledge that the digital form of these Terms and Conditions is legally equivalent to a written contract. After reading and interpreting these Terms and Conditions, the Customer hereby acknowledges and confirms that:
• The Customer uses the BlockChange crypto asset trading interface, which provides access to the option of purchasing crypto assets, and has thoroughly read and accepted these General Terms and Conditions.
• The Company provides crypto asset purchase/sale and storage (wallet) services only. The Customer acknowledges that the Company does not provide investment advice, investment instruments or products, any speculative instruments or other services. The Customer acknowledges that no form of communication or transmission of information between the Company and the Customer shall be construed as a call to action or investment advice. The Customer further acknowledges that they have sufficient knowledge, experience and expertise to assess the potential risks or benefits associated with any transaction with the Company. The Customer expressly declares that the Customer is solely liable for all transactions with the Company and that all transfer decisions are based on a preliminary assessment.
• The Customer hereby acknowledges that the Company has no relationship with any natural or legal person to whom they transfer the purchased cryptocurrency at their discretion. Any transfers made by the Customer takes place at the Customer’s sole discretion.
• The transfer of FIAT money to the Company’s bank account by any Customer is solely for the purpose of purchasing cryptocurrency from the Company. The Customer irrevocably waives their claims against the Company for any other purpose.
• The Company shall not be liable for any losses resulting from decisions to use the crypto asset purchased (delivered to the crypto wallet address indicated by the Customer). Such potential losses include, but are not limited to, losses incurred as a result of online gambling or gambling activities, as well as losses incurred as a result of investing, trading, or any other high-risk activity in which the Customer may participate during the use of the purchased crypto asset. In addition, all such uses, including, but not limited to, the transfer to the purchased crypto wallet indicated at the time of placing an order with the Company, shall be performed at sole discretion, on behalf of the Customer as the owner of the purchased crypto asset and the indicated address of the wallet, without any discretion or knowledge on the part of the Company, acknowledging the fact that any transfer made to the address of the digital wallet is irrevocable and cannot be taken back.
• The exchange rates of crypto assets fluctuate constantly, often drastically in one day. As a result, the value of a crypto asset purchased from the Company may change within moments after the purchase order. The Customer hereby acknowledges that any placed purchase order is irrevocable, non-refundable and cannot be modified after the order has been executed.
• The crypto asset purchased by the Customer will be transferred to the wallet indicated at the time of ordering from the Company, using the appropriate digital device network. The Customer confirms that they understand the fact that the actual purchase of digital currency depends on the overall workload of the crypto asset network and the receipt of all confirmations from the networks (i.e. all “incorporation” of the transaction into the block by the miners, as a result of broadcasting the transaction over the appropriate crypto asset network). The Customer confirms that the transaction discovery feature provided by blockchain.com provides sufficient evidence to confirm that the transfer of the crypto asset has actually arrived in the Customer’s digital wallet.